Artificial Intelligence, or AI, has become a transformative element for businesses in the years following the pandemic. The advent of new technologies has helped businesses automate monotonous ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

As healthcare organizations adapt to the changing landscape, it’s becoming increasingly clear that technology is a key driver of success. In recent years, we have witnessed the transformative impact ...

AI-powered personalization for workforce optimization is the new trend helping companies simultaneously improve worker retention and increase productivity. It is clear that companies need new methods ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

Database software giant Oracle Corp. said today it’s pushing even further into the healthcare industry, adding new workforce management capabilities to its Oracle Fusion Cloud Human Capital Management ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (Nasdaq: VRNT), The Customer Engagement Company ™, today announced that it has received top scores in multiple customer satisfaction categories according to ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Who bears the responsibility for preparing the workforce for the AI age? Industry expert Josh Bersin notes that thriving in this era requires redesigning work, jobs, and organizational ...

Dayforce, Inc. announced that Hubexo, a global construction data and technology company, has chosen Dayforce to unify its HR systems and enhance its people operations. As part of its digital ...

Inefficient tools, unhappy staff members, a shortage of workers, compliance concerns and soaring costs. Those workforce and operational challenges are a recipe for operational disarray for the ...

Any business leader knows last-minute changes can wreak operational havoc. Today’s businesses face a never-ending barrage of complex problems while simultaneously dealing with ever-mounting customer ...