The acquisition strengthens eTip's best-in-class digital tipping and AI-driven insights platform while adding employee engagement and workforce tools that help partners improve employee retention and ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

Facing margin pressures, increased industry regulations and the need to enhance guest satisfaction to drive traffic, restaurant operators and executives from Pizza Hut, HMSHost and Stacked Restaurants ...

“As the contact center shifts to a multi-agent world, workforce management becomes a strategic capability,” said Ryan Wang, ...

Claude AI is gaining popularity among Indians for coding and CV building, reflecting a shift in workforce tools, according to an Anthropic report.

Database software giant Oracle Corp. said today it’s pushing even further into the healthcare industry, adding new workforce management capabilities to its Oracle Fusion Cloud Human Capital Management ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

SAN FRANCISCO, March 17, 2026 /PRNewswire/ -- eTip Inc., the best-in-class end-to-end digital tipping, gratuity management, and workforce engagement platform purpose-built for the hospitality and ...