I am often asked when I decided to become a consultant. My standard answer is, “10 years too late,” but I am glad I made the choice when I did. Consulting has helped me become more present for and ...

Running a small business is hard, especially given that 20% of startups fail in their first year. To avoid failure, you have to consider several factors (including customer satisfaction) that define ...

Reader: I am part of a digital marketing team providing services including building, managing and optimizing paid media campaigns. What advice would you give for answering questions from a client that ...

High-maintenance clients test your patience, push your boundaries and consume more resources than anyone else you work with. They demand immediate responses, request countless revisions and question ...

If you experience symptoms associated with burnout, you’re not alone. It’s critical to connect with your team and peers and learn to recognize the signs of chronic stress. Burnout is an ever-present, ...

For many entrepreneurs trying to start or grow their businesses, signing new clients is cause for celebration. After all, businesses can’t survive without clients, and the odds already aren’t stacked ...

To some clients, just about anything is more important than tidying up the loose ends of their business and financial plans. My fear of the procrastinator client is that if — or should I say when? — ...

CPAs understand when a client’s technical needs exceed their experience and a third-party expert may need to be engaged to assist. However, working with these third parties does not eliminate risk for ...