Overall satisfaction scores are 84 points higher when customers recall receiving a proactive communication from their utility company. DC Water operates the largest advanced wastewater treatment ...

Forbes contributors publish independent expert analyses and insights. Dr. Lance B. Eliot is a world-renowned AI scientist and consultant. In today’s column, I examine the rising trend of so-called ...

Moving from a reactionary to a proactive strategy should be every CISO's goal. The earlier you can actively defend against a threat in the attack lifecycle, the better. Eighty-one percent of security ...