Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

By rooting their professional development in learning science, this district helped teachers figure out which strategies to use more frequently, and which to retire.

The Africa Health Collaborative at the Kwame Nkrumah University of Science and Technology, Kumasi has launched a 10-day Community-Based Training (CBT) programme in Health Entrepreneurship for its ...

Colleagues from the USC Shoah Foundation’s education team presented at this year’s Winter Institute, “School Leadership to End Hate and Inspire Courage,” for the California Teachers Collaborative for ...

Leaders at the Combined Arms Command are integrating the use of the Maven Smart System, an artificial intelligence tool, to ...

Too much teamwork exhausts employees and saps productivity. Here’s how to avoid it. by Rob Cross, Reb Rebele and Adam Grant Collaboration is taking over the workplace. As business becomes increasingly ...

Even the largest and most complex teams can work together effectively if the right conditions are in place. by Lynda Gratton and Tamara J. Erickson When tackling a major initiative like an acquisition ...

Today’s employees understand their value and have no problem seeking a new position if their current employer doesn’t properly utilize their skills and potential. Amid struggles with talent ...

Machine learning is the ability of a machine to improve its performance based on previous results. Machine learning methods enable computers to learn without being explicitly programmed and have ...

Training presents a prime opportunity to expand the knowledge base of all employees, but many employers find the development opportunities expensive. Employees also miss out on work time while ...