Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

The 2025 NFL season has concluded, and teams are preparing for free agency and the draft to strengthen their rosters and become or remain legitimate contenders. Free agency begins on March 11, ...

AurionX Launches the First AI-Managed Call Center—Always-On Voice Agents at $0.12/Minute, Backed by 50+ Years of Operator Expertise New managed service answers inbound calls, qualifies leads, and ...

SAN FRANCISCO, Feb. 18, 2026 /PRNewswire/ -- FlashLabs today announced the official launch of FlashAI 2.0, a next-generation enterprise voice AI platform built to power human-level AI voice agents for ...

A 911 call reporting a Salem woman’s violent stop by immigration officers describes her screaming that she was a U.S. citizen even as agents broke her window and “flopped” her to the ground. The woman ...

ProPublica is a nonprofit newsroom that investigates abuses of power. Sign up to receive our biggest stories as soon as they’re published. Fourteen-year-old Ariana Velasquez had been held at the ...

ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...

As Minneapolis continues to reel from the fatal shooting of 37-year-old intensive care nurse Alex Pretti by federal agents on the morning of January 24, the international spotlight is firmly fixed on ...

Humana is launching an artificial intelligence tool that aims to help its call center workers answer beneficiaries’ questions about their coverage, the insurer said Tuesday. Agent Assist, developed in ...

What happened the next day was in some ways even more unusual, The New York Times has learned. Behind closed doors, Tulsi Gabbard, the director of national intelligence, met with some of the same FBI ...

Tulsi Gabbard, the director of national intelligence, brokered the call and President Trump directly questioned frontline agents on the inquiry, The Times has learned. By William K. Rashbaum Devlin ...

A federal judge had demanded that the boy and his father be set free in a fiery opinion on Saturday. By Anushka Patil Liam Conejo Ramos, the 5-year-old who was detained by federal agents while wearing ...