In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

The Spectrum of Care approach that adapts treatment recommendations based on the needs of the patient, the client's circumstances (which would include financial considerations) and the veterinary team ...

Most people train their core with good intentions but poor results. Endless crunches, rushed planks, and random workouts ...

S&P 500 high P/E doesn’t reliably forecast weak returns—learn why popular charts mislead and how rates, trade, and ...

With firms looking increasingly unable to buy more memory chips, squeezing every last drop of performance from existing ...

A pistol with a good reputation doesn’t magically stay that way forever. Most of the time when a “bombproof”... The post The ...

Objectives Cardiovascular diseases (CVDs) are a leading cause of mortality in Nepal. Risk perception is crucial for the prevention of CVD-related behaviours. This study assessed CVD risk perceptions ...

METR’s benchmark has become a bellwether of AI capability growth, but its design isn’t up to the task, argues Nathan Witkin ...

Objective To assess prevalence and associated factors of adverse childhood experiences (ACEs) among patients with severe mood disorders (SMDs). Design An institution-based cross-sectional study.

We independently review everything we recommend. When you buy through our links, we may earn a commission. Learn more› By Colleen Hagerty Colleen Hagerty is a writer focused on emergency preparedness.

It starts with one drawer, one shelf, one box in the garage. Then it turns into a whole system of saving things for the ...

Internally, the Canadiens’ biggest problems in terms of penalties come from hooks, holds, high sticks, slashes, and cross-checks. Among these calls, they’ve drawn just 71 penalties and taken 97, so ...