Learn how taking responsibility and apologizing can deescalate a heated conversation and improve relationships Admitting when we're wrong and taking responsibility for our actions is an important step in deescalating a heated conversation. An apology can help to ease tension and show the other person that we respect and value them. Remember, a genuine apology can go a long way in improving relationships. Here are some do’s and don’ts from Sylivia Duckworth: How to apologize 1. Say what you’re so