On 31/12/25, a customer reported a disturbing food safety incident after purchasing three samosas from Imtiaz Gulberg Greens. One samosa allegedly contained a snail, prompting immediate concern. According to the complainant, store management was informed and a formal complaint was lodged. The customer requested removal of the samosa tray to avoid further risk, but staff reportedly refused, stating the issue was limited to one item. The complainant further claims his written complaint was folded