Virtual Agent Academy: Routing work based on skills in Advanced Work Assignment (AWA)
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Virtual Agent Academy: Routing work based on skills in Advanced Work Assignment (AWA)
Victor Chen and Eliza Orchard show how to use Advanced Work Assignment to route your users to agents with the right set of skills to resolve their issues. Timestamps: Intro and announcements: 0:00 Overview: 1:49 Exercise: 5:52 We are live every other Tuesday at 8:30 A.M. Pacific. Check out the Virtual Agent Academy page to register and for more ...
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